PAIA Manual

1. Company Information

2. Information Officer

The Information Officer is responsible for ensuring compliance with PAIA and handling requests for access to information.

3. Guide to PAIA

A guide explaining how to use PAIA is available from the Information Regulator.

Requests for the guide can be directed to:

• The Information Regulator (South Africa)
• Website: https://www.justice.gov.za

4. Records Available Without Request

The following records may be available without submitting a formal PAIA request:

• Company website information
• Marketing and product information
• Published policies

5. Records Held by the Company

The company maintains records necessary for business operations including but not limited to:

Company Records

• Company registration documents
• Financial records
• Tax records
• Contracts and agreements

Employee Information

• Employee personal information
• Employment contracts
• Payroll information
• Leave and attendance records

Client Records

• Client agreements
• Project documentation
• Billing records

Employee Data Managed on Behalf of Clients

The company provides software systems that store and process employee data on behalf of employer clients. This may include:

• Employee identification information
• Attendance or clock-in records
• Payroll related information
• Operational or workforce management records

Such information is processed only with the authorization of the employer and employee and in compliance with applicable data protection laws.

6. Processing of Personal Information

The company processes personal information in accordance with applicable data protection legislation.

Personal information may be processed for purposes including:

• Employment administration
• Payroll processing
• Workforce management systems
• Client service delivery
• Legal and regulatory compliance

The company implements reasonable technical and organizational safeguards to protect personal information.

7. Requesting Access to Records

Requests for access to records must be made in writing to the Information Officer.

The request should include:

• Full name and contact details of the requester
• Description of the record requested
• The format in which the record is required
• Proof of identity

The company will respond to requests within the time period prescribed by PAIA.

8. Fees

Request and access fees may apply in accordance with the fees prescribed under PAIA regulations.

9. Availability of this Manual

This manual is available:

• On the company website
• Upon request from the Information Officer